Why do we collect personal information?
We collect personal information from you to identify you, to provide you with information as part of our service to you, to ensure that we provide you with the correct feedback regarding your performance in various tests and activities, and to help us deliver a superior educational experience. Information collected enables us to give you convenient access to our service offerings and products, and may help us personalize your educational experience.
What information do we collect and how do we use it?
1. Information You Provide
When you use one of our paid products, we track the web pages as well as the information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.
You acknowledge and agree that any and all information that is provided by you on the website is provided by you voluntarily and at your own risk. While JnaNxt Technologies LLP would make all efforts to ensure the safety and security of the information provided for you, it shall not be responsible for any loss or theft of data.
You shall be responsible for the accuracy of the information provided to JnaNxt Technologies LLP for the use of the website. If there is any mistake in or change to the personal information provided by you for the use of website, you shall immediately notify JnaNxt Technologies LLP at email@example.com. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the website.
We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, enable faster login, and are aggregated to determine user trends. This data is used to improve our offerings and services based on statistical findings from analysis of user data.
Most browsers are initially set up to accept cookies but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if cookies are disabled on your browser.
3. User Log
When you access our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
4. User Communications
When you send email or other communication to us, we may retain those communications to process your inquiries, respond to your requests and improve our services.
We may alert you by email or phone (SMS or call) to inform you about new service offerings or other information which we feel might be useful for you.
7. Public Forums
When you use certain features on our website like the discussion forums and post or share your personal information such as comments, messages, files, photos, and other media, the same will be made available to all users, and will be in the public domain. All such sharing of information is done at your own discretion and risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.
8. Data Security
If use a feature requiring payment of a fee, we transmit your credit card data to our bank for processing. If we encounter a problem with payment, we may review the order information with you and our bank to resolve it. We do not otherwise disclose your credit card information. We do not share your email address or your personal information with third- party vendors for marketing purposes.
We offer secure pages to collect sensitive information on our order form, such as credit card information. We also use administrative, physical, and technical precautions to help protect the confidentiality, security and integrity of personal information stored on our system. We host the website at a commercial-grade data centre that employs extensive security practices. While no computer system is completely secure, we believe the measures implemented us reduce the likelihood of security problems to a level appropriate to the type of data involved. Please note that neither JnaNxt Technologies LLP nor any of its employees would have access to the password that relates to your User account on the website. You shall be solely responsible for protecting your login credentials to the website, and JnaNxt Technologies LLP shall not be liable in any manner for unauthorised use of your login credentials.
9. Information Sharing
Other than the above-mentioned sharing of data, we only share personal information outside of JnaNxt Technologies LLP in the following limited circumstances:
i) We have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to:
a. Satisfy any applicable law, regulation, legal process, or enforceable legislative request
c. Detect, prevent, or otherwise address fraud, security, or technical issues, or
d. Protect against imminent harm to the rights, property, or safety of JnaNxt Technologies LLP, its users or the public as required or permitted by law.
ii) We may share with third parties, certain pieces of aggregated, non-personal information, such as the number of users subscribed to a product or the number of users registered on our website. Such information does not identify you individually.
iii) We may provide information to service providers to help us bring you the services we offer. Specifically, we may use third parties to facilitate our business, such as to host the service at a co-location facility for servers. Where we utilize third parties for the processing of any personal information, we implement reasonable contractual and technical protections limiting the use of that information to our specified purposes.
How long do we retain user data?
Currently, we plan to retain user data while an account is active and for at least three years subsequently. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data to comply with any law or voluntary codes of conduct, if needed. Unless otherwise prohibited, we may shorten the retention period for some types of data to free up storage space.
REDRESSAL OF GRIEVANCES
(i) the Indian Contract Act, 1872;
(ii) the (Indian) Information Technology Act, 2000;
(iii) the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and
(iv) the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.